Privacy Policy

DrTono (“DrTono,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, products, services, and communications.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

We may collect personal information that you provide directly to us, including:

• Name, email address, telephone number, company name, and professional role;
• Shipping and billing address;
• Order, payment, and transaction information;
• Product model, serial number, service request, and warranty information;
• Messages, inquiries, quote requests, demo requests, and other communications you send to us.

When you visit our website, we may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with our website.

DrTono’s website and contact forms are not intended for the submission of protected health information or confidential patient information.

Please do not submit patient names, medical records, diagnostic images, health insurance information, or other sensitive patient data through our website contact forms or general email channels unless DrTono has specifically instructed you to do so through an approved and secure process.

We may use personal information to:

• Process, confirm, fulfill, and deliver orders;
• Provide quotations, product information, product demonstrations, and customer support;
• Register products and provide warranty, repair, or technical-service support;
• Communicate with you about your order, account, inquiry, or service request;
• Improve our website, products, services, and customer experience;
• Detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity;
• Comply with legal obligations and enforce our terms, policies, and agreements;
• Send marketing communications where permitted by law and subject to your communication preferences.

We may share personal information with trusted service providers when necessary to operate our business and provide our services. These may include:

• Shopify and other website, ecommerce, hosting, or technology service providers;
• Payment processors;
• Fulfillment partners, warehouses, shipping carriers, and logistics providers;
• Customer-support, email, communications, and analytics service providers;
• Professional advisers, such as legal, accounting, insurance, or compliance advisers;
• Government authorities, law-enforcement agencies, or other parties when required by law or necessary to protect our rights, customers, or business.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We and our service providers may use cookies, pixels, log files, and similar technologies to operate our website, remember preferences, understand website performance, analyze visitor activity, and improve the user experience.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

If our website uses advertising or analytics technologies that require consent or opt-out choices under applicable law, we will provide the required notices and choices through our website or cookie settings.

If you subscribe to marketing communications, request product information, or otherwise provide consent where required, we may send you information about DrTono products, services, updates, and offers.

You may opt out of promotional emails at any time by clicking the “unsubscribe” link in the email or by contacting us at info@drtono.com. Please note that we may still send you non-promotional communications relating to orders, warranty service, product safety, or your account.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide warranty or service support, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate safeguards when communicating with us and for avoiding the submission of sensitive patient information through general website forms.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Opt out of certain marketing communications;
• Request information about how we collect, use, or disclose personal information;
• Exercise other rights available under applicable privacy law.

To submit a privacy request, please email info@drtono.com with the subject line “Privacy Request.” We may need to verify your identity before responding to your request.

California residents and residents of other U.S. states may have additional privacy rights under applicable law. We will honor applicable requests as required by law.

DrTono may process personal information in the United States, Hong Kong, or other locations where our service providers, fulfillment partners, or business operations are located.

By using our website or providing personal information to us, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your country of residence.

Our website may contain links to third-party websites or services. DrTono is not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.

DrTono’s website and products are intended for business, professional, and adult users. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us at info@drtono.com, and we will take appropriate steps to delete the information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or how DrTono handles personal information, please contact us:

DrTono Support
Email: info@drtono.com